Refund policy

Returns and Refund Policy

At KAOS Motorsport, we want you to be completely satisfied with your purchase. If you receive a defective product or if there's an issue with your order, we're here to help. Please review our Returns and Refund Policy below:

Returns:

  • We accept returns only for products that are defective upon arrival or have manufacturing defects.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  • Returns are not accepted for products that have been fitted to a vehicle or used in any way.

Refunds:

  • Refunds are issued only for defective products that have not been fitted to a vehicle or used.

  • If you receive a defective product, please contact us within 7 days of receiving your order to initiate the refund process.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

How to Initiate a Return:

  • To initiate a return, please contact our customer support team at contact@kaosmotorsport.com with your order details and a description of the issue.

  • Our customer support team will provide you with instructions on how to return the product and address any questions or concerns you may have.

Exchanges:

  • We do not offer exchanges for returned products. If you need a replacement for a defective item, please follow the return process outlined above, and a refund will be issued once the return is processed.

  • You can place a new order for the replacement item on our website.

Shipping Costs:

  • Shipping costs for returning a defective product are the responsibility of the customer, unless otherwise specified by KAOS Motorsport.

  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Contact Us:

If you have any questions or concerns about our Returns and Refund Policy, please contact us at contact@kaosmotorsport.com. Our customer support team is here to assist you.

This Returns and Refund Policy was last updated on 04/05/2024