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Refund policy

Returns and Refund Policy

At KAOS Motorsport, we want you to be completely satisfied with your purchase. If you receive a defective product or if there's an issue with your order, we're here to help. Please review our Returns and Refund Policy below:

Returns:

  • We accept returns only for products that are defective upon arrival or have manufacturing defects.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  • Returns are not accepted for products that have been fitted to a vehicle or used in any way.

Refunds:

  • Refunds are issued only for defective products that have not been fitted to a vehicle or used.

  • If you receive a defective product, please contact us within 7 days of receiving your order to initiate the refund process.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

How to Initiate a Return:

  • To initiate a return, please contact our customer support team at Email us with your order details and a description of the issue.

  • Our customer support team will provide you with instructions on how to return the product and address any questions or concerns you may have.

Exchanges:

  • We do not offer exchanges for returned products. If you need a replacement for a defective item, please follow the return process outlined above, and a refund will be issued once the return is processed.

  • You can place a new order for the replacement item on our website.

Shipping Costs:

  • Shipping costs for returning a defective product are the responsibility of the customer, unless otherwise specified by KAOS Motorsport.

  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Contact Us:

If you have any questions or concerns about our Returns and Refund Policy, please contact us at Email us. Our customer support team is here to assist you.

This Returns and Refund Policy was last updated on 04/05/2024